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To be successful in today’s competitive environment you need to be continually learning and applying new techniques and skills. Our Leadership and Professional development courses provide insight into the dynamics of group behavior and how interpersonal relationships affect organizational performance. Accommodating change in the workplace and diversity in personnel is one of today's greatest challenges and our offerings deliver the tools needed for creating a high performance workforce. The courses available in leadership and professional development will keep you abreast of new leadership techniques and will assist you in attaining your professional and organizational goals.
The list below is a sampling of our available offerings. These courses can be customized for your organization and department. These sessions have been facilitated from management to line workers in all business settings.
Leadership Lessons Online
Access begins: September 15, 2010
Access ends: December 15, 2010
$280 per person
Being a leader within an organization is an exciting opportunity, yet it can be a difficult role. This seven course series is designed to assist leaders in developing crucial leadership skills.
The topics covered in the series are:
- Leadership Styles
- Effective Communication
- Giving Feedback
- Coaching and Mentoring
- Conflict Management
- Time Management
- Team Building
This course is completely online and is self-paced. Facilitated Discussion Threads will occur throughout the access time period and will correlate to the seven topical areas. Facilitators will post questions or scenarios for discussion and will actively respond to postings by participants. The Discussion Threads allow participants to share thoughts, questions, and experiences related to each topic area to enhance the educational experience.
Crazy Busy: Managing Multiple Roles in the Workplace
September 22, 2010
2:00pm – 4:00pm
Webinar
$31.00 per person
You get into work in the morning and find the following: a voicemail from Bob to get Project A started as soon as possible, an email from Mary requesting task X completion by 2:00 pm today, a task request from Sally for Form 6 to be completed ASAP, and your boss just stopped in with a high priority to do. How do you balance all the multiple roles, job duties and individuals that rely on you daily? This webinar will focus on how to prioritize tasks, techniques to organize and track multiple to dos and the status of each, and communication tips to utilize with co-workers and supervisors to assist in communicating workload and prioritizations.
Contact Hours: 2
Instructor: Catherine Davis
Lean Office
October 14, 2010
9:00 am – 12:00 pm
RCTC Heintz Center – Room HA134
$59 per person
Lean is a business strategy that focuses on satisfying the customer by delivering products and services on time, in the correct quantity, while meeting or exceeding customer expectations. The practice of Lean seeks to eliminate waste; that which the customer is unwilling to pay for. These concepts translate well in the office setting, but little attention has been devoted to implementing Lean tools in the administrative area. This workshop will be a combination of lecture and activities introducing participants to:
- Concepts of Lean in an office setting
- Importance of getting the voice of the customer-internal and external
- Value added work and the different types of waste within ay process
- Lean tools that can be used to eliminate waste in the office setting
Contact Hours: 3
Instructor: Valerie Halling
Difficult Conversations: How to Communicate with Tact and Skill
October 20, 2010
2:00 pm – 4:00 pm
Webinar
$31.00 per person
Have you ever been in a situation where you need to have a discussion with a boss, peer, employee in which you are unsure how it will end up? Do you find yourself becoming anxious about this conversation or do you find ways to avoid the conversation? This webinar is designed to assist you in having these difficult conversations; the tips and techniques presented will prepare you for communicating with tact and skill.
Upon completion of this course the participants will be able to:
- Describe how to structure a difficult conversation
- Describe how to move the conversation away from complaining to problem solving
- Identify and describe how to respond to sarcasm
- Describe techniques to communicate with difficult people
- Describe how to cope with excuse makers and blamers
- Identify and describe the use of non-verbal communication
Contact Hours: 2
Instructor: Michelle Schick
Growing Your Customer Relationships
November 18, 2010
9:00 am – 12:00 pm
RCTC Heintz Center – Room HA136
$59.00 per person
Tired of attending Customer Service training that focuses on smiling and using proper body language with customers? Are you ready for a course that will focus on ways to grow your relationships? This session “Growing Your Customer Relationships” is a proven system that you can immediately implement in the workplace to grow your relationships with internal and external customers. Facilitator, Kristy Walz, will focus on the following:
- Purpose Definition
- Internal and External Customer Identification
- Customer Expectation and Need Identification
- Impression Management
- Touchpoint Mapping
- Fundamentals of Customer Communication
- Service Recovery
Contact Hours: 3
Instructors: Kristy Walz
DE-Escalation
December 8, 2010
9:00 am – 12:00 pm
RCTC Heintz Center – Room HA104
$59.00 per Person
The high level of stress in our lives, workplaces, and communities can cause people to act and react in ways that escalate tensions. There are always two sides to each situation and all involved contribute to the outcome of an interaction. This course will provide tips and techniques on non-physical tactics to ensure you are working toward a positive interactions and outcome.
Introduction to Lean Manufacturing
December 10, 2010
8:30 am – 12:30 pm
RCTC Heintz Center – Room HA104
$85 per person
This course offers concepts in reducing costs while inversely improving safety, service and outcomes based on customer requirements. Whoever the customer may be, whether internal or external, this course provides the learner with the ability to understand cultural and organizational requirements for implementing lean in the organization. The tools provided in this 4 hour course focuses on most all industries, not just manufacturing. Those concerned and interested in reducing costs while improving costs (quality, delivery, outcomes) will benefit by better understanding wastes associated with these objectives.
Contact Hours: 4
Instructor: Eric Wink, Industrial Engineer
Project Management Professional Certification Preparatory Class
A Project Management Institute (PMI®) credential can give you an instant advantage in the marketplace. PMI credentials certify your understanding of, and competence in, the PMI Project Management Framework, and show that you know how to define business expectations, determine and provide project status measurements and are able to drive empowerment across multiple business units. This exam preparation course is designed to help you successfully gain this highly-desired, PMI credential.
Please contact Abbey Hellickson at abbey.hellickson@roch.edu or call 507-529-2736 for more information
Intercultural Relations: China
To Be Determined
$99.00 per Person
Email Michele.altman@roch.edu if you are interested in the class
This course breaks down cultural barriers and increases your effectiveness in working with individuals from China. The session focuses on discussing the cultural differences between China and the USA and the impact these have on our behavior. You will learn techniques and tips to increase your effectiveness in interacting with others from the Chinese culture. The courses begins by developing a foundation of understanding by providing an overview of China’s history and traditions, then the discussion moves into working relationships and techniques to use to better communicate with your Chinese counterpart.
Contact Hours: 7
Instructors: Pam Whitfield and Al Lun
To Register:
- On-Line
- Call (507) 280-3157, or
- Print and fax in registration form to 507-280-3168.
- Payment or Purchase Order must be made at the time of registration.
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Rochester Community and Technical College