Main Content:
Computer Help Desk Procedures
Administrative
Emergency
- Call 285-7243
- Hours: Monday through Thursday 7:30am - 9:30pm and Saturdays 8am - 4:30pm
- You will then have an option to leave a message or send a page.
- Situations - Computer does not connect to network, Computer does not turn on
- Pages will be returned within 20 minutes.
Non-Emergency
- E-mail us at acomputer@rctc.roch.edu for ALL computer requests.
Help us help you.
When you e-mail us regarding the problem with your system, please include as much information as possible. Such as:
- The program you were running when you received the error
- What you were trying to get the program to do
- The exact error message (write down the message and error #)
- Did you have any other programs running at the same time?
- Were you connected to the network?
Academic Labs
Emergency
- Call 280-3540
- Hours: Monday-Thursday 8:00 am - 9:00 pm
- Friday 8:00 am - 5:00 pm
- Academic Computer Lab Help Desk (AT201)Staffed by student workers
Non-Emergency
- E-mail us at acomputer@rctc.roch.edu for ALL computer requests.
Academic Data Requests
- Requests to have data placed on the network must be received 1 week prior to the date needed. A copy of the file(s) must be given to Computer Services at the time of the request.