» Intranet Home «

Welcome stakeholders with warmth and enthusiasm, and maintain a safe and respectful environment.



RCTC employees will:

  • Recognize and acknowledge others by greeting them or smiling.
  • Ensure departments are staffed during posted business hours.
  • Ask questions, actively listen and paraphrase to clarify stakeholder concerns.
  • Put themselves in the stakeholder’s "shoes" and respond with caring, positive words and gestures and demonstrate an eagerness to do more.
  • Proactively assist our stakeholders.
  • Focus on the stakeholder.
  • Value and respect diversity.
  • Be courteous and respectful.
  • Be enthusiastic, knowledgeable, confident, sincere, and helpful.
  • Make eye contact, and use positive tones, words, and gestures.

Return to RCTC Service Standards

Last Updated: October 7, 2014

About RCTCAcademicsAdmissionsAthleticsServicesStudent Life