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Welcome stakeholders with warmth and enthusiasm, and maintain a safe and respectful environment.

RCTC employees will:

  • Recognize and acknowledge others by greeting them or smiling.
  • Ensure departments are staffed during posted business hours.
  • Ask questions, actively listen and paraphrase to clarify stakeholder concerns.
  • Put themselves in the stakeholder’s "shoes" and respond with caring, positive words and gestures and demonstrate an eagerness to do more.
  • Proactively assist our stakeholders.
  • Focus on the stakeholder.
  • Value and respect diversity.
  • Be courteous and respectful.
  • Be enthusiastic, knowledgeable, confident, sincere, and helpful.
  • Make eye contact, and use positive tones, words, and gestures.

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Celebrating 100 years!    1915-2015    www.rctc.edu/100th
MnSCUMember of the Minnesota State Colleges and Universities System . RCTC is an affirmative action, equal opportunity educator and employer.