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RCTC Online Frequently Asked Questions

Many online students experience similar challenges and difficulties when using technology as a learning environment. They may be hardware or software problems, connection failures, or general knowledge. In an effort to help students get answers quickly, and find solutions anytime, we have compiled a list of frequent questions. If you do not find an answer to your question, eMail: craig.narveson@rctc.edu or Phone: 536-5642 and a support technician will be glad to assist you.

Will Pop-up Ad Stopper software work with Desire2Learn?
If you are getting Error on Page messages, or nothing happens when you click on Mail, Discussions, or Quizzes, you may be running a Pop-Up Ad Stopping software such as Pop-Up Stopper, Norton Suite, Pop-Up Killer, Netscape 7.1, Ads Gone or others. Desire2Learn uses Javascript pop-ups to display test windows, new messages and mail and will not function with this software. Be sure to disable any pop-up software before entering the class website, and enable when finished.

What settings should I use with my network Firewall?
Some students who have Cable Modem service or use a network have indicated problems accessing the Desire2Learn Log In page or class sites. In most cases, the problem was traced to the default settings as High Security. Because Firewalls monitor risky connections, you may need to reset the overall settings to Medium-High or Medium. Make sure that you are not blocking all ports, and if problems persist, power down the firewall and restart your system. You may also need to contact your network Administrator or service provider to resolve all issues.

What is KeyServer and why do I need it?
This question is in regards to the Digital Arts and other programs that use a CD with applications to complete assignments. Students check the class CDs out for one semester, and are able to use the software when connected to the Internet. KeyServer is a licensing software that checks the serial number against a master list to allow use of the CD. It is necessary to be online when using the software, and the key server should be configured as keyserver.roch.edu.

Why can't I see my online classroom when I use America Online?
One of the more common problems we have encountered is the Internet browser built in AOL. When students dial up to AOL, and use the web interface included, often menu items do not show up or the page is incomplete. This is due to settings within their environment, but can be overcome. Once you establish an AOL connection, minimize (do not close) the AOL application to the taskbar. Then use a browser (Explorer or Netscape) on the Windows or Mac desktop to gain access. This will still give you web access, but connects outside the AOL environment.

Why does my computer tell me it cannot save preferences or settings when closing?
You will get this message if you are using a CD from RCTC with software applications. The reason is most software is designed to be installed on hard drives, and CD's are read only. When the computer tries to write to the CD drive, it will indicate an error and close. Your applications will run better and save settings if you copy applications from the CD to your C: or D: drive for the semester.

What operating systems and platforms are supported by RCTC Online?
RCTC supports both the Windows and Macintosh environments. The operating systems includes Windows 98, NT, 2000, ME and Mac OS 7.4, 8, and 9. Make sure you check out the correct version from the library or your CD will not function.

How do I submit assignments to my instructor?
This should be indicated in the syllabus from the instructor, but in general there are a few preferred methods. One is to attach the file(s) to an email message and send directly. This works well expect in cases where large files (2 or more Meg) are involved. Some classes use dropboxes within class sites. These stay within the course setting, and can be returned to students. In extreme cases, files are saved to CD or disk and sent to the instructor, or brought to campus if possible. It is also possible to request a hardcopy print of work, but arrangements should be made prior to due date.

Why can't I use the class CD at my place of work?
This is often due to high security settings within corporate environments. Sometimes a security administrator may set the firewall to prevent applications such as KeyServer from opertaing within their network, leading to error messages. If you plan to do your assignments at work, contact your network administrator so they are aware of your needs.

Why won't my KeyAccess application install from the CD?
Due to the number of Operating Systems available and the time of production for the class CDs, it is possible you recieved a version that is not compatible with your computer.


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