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Administrative Assistant / Customer Service Specialist / Software Application Specialist Overview

Administrative Assistant / Customer Service Specialist / Software Application Specialist

Career/Program Overview

RCTC offers various degree options as an Administrative Assistant, Administrative Assistant: Legal Emphasis, a Customer Service Administrative/Specialist and a certificate program as a Software Application Specialist.  Administrative Assistant and Customer Service coursework develops office skills, knowledge, and attitudes sought by today’s employers. Extensive training is provided in communications, current software applications, internships, and other office-related technology. The Software Application Specialist Certificate provides a benchmark for students to measure their computer skills.  Graduates will have a mastery of computer software skills.  


Depending on the program option selected, coursework may include written and oral communications, word processing, machine transcription, human relations, computer voice technology, desktop publishing and microcomputer business applications and internships.

Program/Degree Options

  • Administrative Assistant Certificate (27 credits)
  • Administrative Assistant Diploma (38 credits)
  • Administrative Assistant Associate in Applied Science (60 credits)
  • Administrative Assistant Associate in Science (60 credits) 
  • Administrative Assistant Refresher Certificate (20 credits)
  • Administrative Assistant: Legal Emphasis Certificate (23 credits)
  • Customer Service Administrative Specialist Diploma (33 credits)
  • Customer Service Office Assistant Certificate (16 credits)
  • Software Applications Specialist Certificate (16 credits)

Program Start Date(s)

Students can start coursework any semester.  Full-time and part-time schedules are available.  All courses in the Administrative Assistant AS, AAS, Administrative Assistant, Customer Service Diploma, Administrative Assistant including Legal and Customer Service Certificate and Software Application Specialist options are available online.  Many courses within each of these programs are also offered on campus, too.

Career Opportunities/Information

Job opportunities may be available in large and small offices including IBM, Mayo Clinic, Olmsted Medical, the City of Rochester, Olmsted County, Non Profit Organizations, public and private educational campuses, manufacturing, law practices and insurance firms to name a few. 

Salaries for Administrative Assistants will vary in Minnesota depending upon specialty skills. Average salary is 17.54 in MN and salaries range from $12.25 to $23.06.

Salaries for Customer Service Specialists and Software Application Specialists will vary in Minnesota depending upon specialty skills and range from $11.25 to $26.95

Gainful Employment Programs

Gainful employment programs are those “that prepare students for gainful employment in a recognized occupation.”

The most current RCTC gainful employment information can be found at:


Rochester Community and Technical College is accredited by The Higher Learning Commission.

For additional information on the most current list of RCTC program articulations see us at:

Additional Information

Program Website:
Program Plan:
More Information:

Last Updated: October 7, 2014

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