BTEC photo 1BTEC photo 2

» Administrative Assistant Programs «

Administrative Assistant / Customer Service / Software Application Specialist Overview

Administrative Assistant / Customer Service / Software Application Specialist

Career/Program Overview

RCTC offers various degree options as an Administrative Assistant, Administrative Assistant: Legal Emphasis, a Customer Service Administrative Specialist and a certificate program as a Software Application Specialist.  Administrative Assistant and Customer Service coursework develops office skills, knowledge, and attitudes sought by today’s employers. Extensive training is provided in communications, current software applications, internships, and other office-related technology. The Software Application Specialist Certificate provides a benchmark for students to measure their computer skills.  Graduates will have a mastery of computer software skills.  


Depending on the program option selected, coursework may include written and oral communications, word processing, machine transcription, human relations, computer voice technology, desktop publishing and microcomputer business applications and internships.

Program/Degree Options

  • Administrative Assistant Certificate 
  • Administrative Assistant Diploma 
  • Administrative Assistant Associate in Applied Science 
  • Administrative Assistant Associate in Science
  • Administrative Assistant Refresher Certificate 
  • Administrative Assistant: Legal Emphasis Certificate 
  • Customer Service Administrative Specialist Diploma 
  • Customer Service Office Assistant Certificate 
  • Software Applications Specialist Certificate 

Program Start Date(s)

Students can start coursework any semester.  Full-time and part-time schedules are available.  All courses in the Administrative Assistant AS, AAS, Administrative Assistant, Customer Service Diploma, Administrative Assistant including Legal and Customer Service Certificate and Software Application Specialist options are available online.  Many courses within each of these programs are also offered on campus, too.

Career Opportunities/Information

Job opportunities may be available in large and small offices including IBM, Mayo Clinic, Olmsted Medical, the City of Rochester, Olmsted County, Non Profit Organizations, public and private educational campuses, manufacturing, law practices and insurance firms to name a few. 

Salaries for Administrative Assistants will vary in Minnesota depending upon specialty skills. Average salary is $18.18 in MN and salaries range from $14.48 to $23.06.

Salaries for Customer Service Specialists and Software Application Specialists will vary in Minnesota depending upon specialty skills. Average salary for a Customer Service Specialist is $15.26. The salary range for a Customer Service Specialist is $12.39 to $18.72. Average salary of a Software Specialist is $15.86. The salary range of a Software Specialist is $8.17 to $21.15.


Rochester Community and Technical College is accredited by The Higher Learning Commission.

Rochester Community and Technical College is also accredited by the Accreditation Council for Business Schools and Programs (ACBSP).

For additional information on the most current list of RCTC program articulations see us at:

Additional Information

Program Website:
Program Plan:
More Information:

Gainful Employment Programs

The U.S. Department of Education's (USDE) gainful employment regulations require disclosure of certain program information for programs that lead to certificates or diplomas and are financial aid eligible.

Administrative Assistant Cert 30 ge
Administrative Assistant Dipl 38 ge
Administrative Assistant - Legal Cert 23 ge
Administrative Assistant Refresher Cert 21 ge
Customer Service Administrative Specialist Dipl 33 ge
Customer Service Office Assistant Cert 20 ge
Software Applications Specialist Cert 13 ge
Overview content updated: 2016-08-04
Contact Information
(507) 285-7210 or 1‑800‑247‑1296
Rochester Community and Technical College
851 30th Ave SE :: Rochester, MN 55904-4999
Celebrating 100 years!    1915-2015
Rochester Community and Technical College, a member of Minnesota State.
RCTC is an affirmative action, equal opportunity educator and employer.
Submit Website Feedback