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Administrative Assistant / Customer Service / Software Application Specialist Overview
Administrative Assistant / Customer Service / Software Application Specialist
RCTC offers various degree options as an Administrative Assistant, Administrative Assistant: Legal Emphasis, a Customer Service Administrative Specialist and a certificate program as a Software Application Specialist. Administrative Assistant and Customer Service coursework develops office skills, knowledge, and attitudes sought by today’s employers. Extensive training is provided in communications, current software applications, internships, and other office-related technology. The Software Application Specialist Certificate provides a benchmark for students to measure their computer skills. Graduates will have a mastery of computer software skills.
Depending on the program option selected, coursework may include written and oral communications, word processing, machine transcription, human relations, computer voice technology, desktop publishing and microcomputer business applications and internships.
- Administrative Assistant Certificate
- Administrative Assistant Diploma
- Administrative Assistant Associate in Applied Science
- Administrative Assistant Associate in Science
- Administrative Assistant Refresher Certificate
- Administrative Assistant: Legal Emphasis Certificate
- Customer Service Administrative Specialist Diploma
- Customer Service Office Assistant Certificate
- Software Applications Specialist Certificate
Program Start Date(s)
Students can start coursework any semester. Full-time and part-time schedules are available. All courses in the Administrative Assistant AS, AAS, Administrative Assistant, Customer Service Diploma, Administrative Assistant including Legal and Customer Service Certificate and Software Application Specialist options are available online. Many courses within each of these programs are also offered on campus, too.
Job opportunities may be available in large and small offices including IBM, Mayo Clinic, Olmsted Medical, the City of Rochester, Olmsted County, Non Profit Organizations, public and private educational campuses, manufacturing, law practices and insurance firms to name a few.
Salaries for Administrative Assistants will vary in Minnesota depending upon specialty skills. Average salary is $18.18 in MN and salaries range from $14.48 to $23.06.
Salaries for Customer Service Specialists and Software Application Specialists will vary in Minnesota depending upon specialty skills. Average salary for a Customer Service Specialist is $15.26. The salary range for a Customer Service Specialist is $12.39 to $18.72. Average salary of a Software Specialist is $15.86. The salary range of a Software Specialist is $8.17 to $21.15.
Gainful Employment Programs
The U.S. Department of Education’s (USDE) gainful employment regulations require disclosure of certain program information for programs that lead to certificates or diplomas and are financial aid eligible.
The most current RCTC gainful employment information can be found at: http://www.rctc.edu/catalog/programs.
Rochester Community and Technical College is accredited by The Higher Learning Commission.
For additional information on the most current list of RCTC program articulations see us at: http://www.rctc.edu/catalog/articulations.