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Rochester Community and Technical College - Rochester, Minnesota

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BTEC

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Business Administration Technology (BTEC) Program
Customer Service Administrative Specialist

 

Customer Service Administrative Specialist and Office Assistant Programs offer great opportunities for employment through training at RCTC online!

Customer Service: A course that is for everyone in any profession! These “must take” courses will be delivered in an easy to follow presentation that will focus on strong audio interaction and yet be offered in a flexible distance learning format.

Are you interested in:

  • Projecting a professional image
  • Communicating with customers
  • Problem solving
  • Improving verbal and nonverbal communication skills
  • Improving time management skills

Preview sample coursework (This link provides you with samples of video as well as activity and review worksheets that would be submitted through RCTC’s Desire2Learn online management system. If you are interested in taking any online course at RCTC, you have the option to take a one credit orientation course to Desire2Learn. Learn more about distance education at RCTC )

Commonly asked Questions: 

What does a Customer Service Administrative Specialist and a Customer Service Assistant do?

Customer Service students are prepared to serve internal and external customers in many types of employment areas where customer interaction and service is vital.  Common areas of employment are personal service, hospitality, medicine, retail, finance, communications, manufacturing, and many other industries.  Students will gain insight into basic principles of business, business writing, and delivery of quality service and will be able to create positive customer relations to communicate effectively and to solve customer problems.  Students will become proficient in Word, Access, Excel, and PowerPoint making them job-ready employees who have the customer service and technical skills to be an asset to any company. 

Where would a graduate of the Customer Service Administrative Specialist or Customer Service Administrative Assistant find employment?

Graduates are prepared to meet the needs of internal and external customers in the following different employment areas:

  • Personal Service                        
  • Legal
  • Automotive
  • Insurance
  • Education
  • Travel
  • Hospitality
  • Medical
  • Retail
  • Finance
  • Communications
  • Manufacturing             

What is the average starting pay?

Starting Salary Range

$9/hour to $21/hour

Are the courses that I take transferable to a degree?

Continuing Education Options

  • Associate in Applied Science Degree - Medical and Administrative
  • Associate in Science - Medical and Administrative
  • Bachelors - Business Administration

Are all of the courses offered just online?

All of the courses in the Administrative Customer Service Specialist diploma program are offered online.  Most of the courses are offered land based in the morning, afternoon, evening, summer, weekends, and in the Flex Lab. 

Benefits of having all of the Courses offered online are as follows:

  • Flexibility
  • Eliminates travel or relocation expense
  • Ensures more class participation
  • Global participation
  • One-on-one interaction with students and instructor
  • Students appreciate the anonymity

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