In the interest of promoting the safety of our campus community, Rochester Community and Technical College is implementing a new emergency notification system, RCTC Emergency Alert. This system replaces the current StarAlert Emergency Notification service.
What is RCTC Emergency Alert?
RCTC's emergency notification system makes it possible for students, employees, and community members to receive quick notifications by text, phone and e-mail for campus emergencies that threaten life or safety and/or severely impact standard campus operations. The RCTC Emergency Alert system will only be used in emergency situations.
How do I sign up for alerts?
RCTC STUDENTS AND EMPLOYEES:
All current RCTC students and employees automatically receive RCTC Emergency Alerts at their RCTC e-mail accounts. If you wish to receive alerts as a text message, a phone message, or at another e-mail address, you need to set up an account by using either your RCTC e-mail address or a personal e-mail address as a user ID. You will need to establish a password for this account.
Non RCTC students and employees may sign-up to receive RCTC Emergency Alerts. If you wish to receive alerts as a text message, a phone message, or at an e-mail address, you need to set up an account by using an e-mail address as a user ID. You will need to establish a password for this account.
Passwords must be at least 8 characters, include 1 lower-case letter, 1 capital letter and 1 number. Spaces and special characters are not permitted.
Other Helpful Information
- RCTC will continue to post weather closures/late start information to radio and television stations identified in our policies.
- If you have any issues with your messaging/alert settings, please contact the Technology Support Center.
- Campus Safety Web Site
Q: If I automatically receive RCTC Emergency Alert messages at my "rctc.edu" e-mail account, won't I receive duplicate alert messages if I sign up for a portal account with an "rctc.edu" e-mail?
A: Yes, the possibility exists to receive duplicate e-mail alerts in that case. However, if you activate text messaging, phone messages, or another personal e-mail within the account, you can turn off the duplicate delivery to the "rctc.edu" e-mail account in the account settings. Or if you'd rather, you could sign up with a personal e-mail account instead to manage your phone message delivery preferences. Think of the sign-up e-mail as a user ID for your account. Once you have the account you can manage your contact preferences within the account.
Q: How do I edit or delete a contact point in the portal?
A: To edit or delete a contact point, under Contact Info, simply hover your mouse over any of the contact points to click Edit (pencil icon) to modify your contact point or Delete (trash can) to remove them. This only removes the contact point and does not delete the account. Note: you must have at least one contact point designated in the portal, unless you want to unsubscribe entirely from receiving alerts.
Q: How do I unsubscribe entirely from RCTC Emergency Alerts?
A: On the User Settings screen in the portal you have the ability to unsubscribe from alerts entirely, by clicking Reset Account. This clears out all associated alert subscriptions and delivery preferences. NOTE: RCTC employees and students will continue to receive alerts at their RCTC e-mail account... you cannot unsubscribe from the official means of communication.
Q: How do I unsubscribe from text messages?
A: You can do one of two things. You can delete the phone number contact point in the account portal or you can text "STOP PORTAL" to 23177 or 63079.
What if I opted-out of text messages but later decide I would like to opt-in again?
A: To re-subscribe to messages of any format, visit the portal, sign in, and sign-up for message delivery options that are important to you.
Q: What if I am not receiving messages at the number or e-mail address I provided?
A: Please double-check the information you entered in your account. We get error logs after messages are sent... and there are occasionally erroneous e-mail addresses and phone numbers in the system. However, RCTC has no way of viewing nor editing user's contact information in the system. So, unfortunately, we cannot fix this on your behalf. Only users can edit their contact information and fix possible errors.