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Information Technology Policies and Procedures


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IT Policies and Procedures:

 


Computer Problems or Requests
All computer requests and/or problems should be relayed to the Technology Support Center via the following methods:

EMAIL - tech.help@rctc.edu

PHONE
- 536-5555 option 1 Remember to leave your phone number. We are not always near a directory when we get your message. We do not always remember the request/problem of hallway conversations by the time we get back to the office so please use the phone or e-mail.

HOURS

Semester Hours:
7:30 am to 10:00 pm - Monday-Thursday
7:30 am to 4:30 pm - Fri
7:30 am to 5:00 pm - Saturday

Semester Break:
Hours may vary

Summer Hours:
7:30 am - 8:00 pm - Monday-Thursday
7:30 am - 4:30 pm - Friday
8:00 am - 4:00 pm - Saturday

Back to TopFile/document Management
Files/documents stored on the hard drive are the sole responsibility of the user. Users should not store files on their desktop, shortcuts are preferred, as they don't slow the login process. Information Technology Services will not transfer, copy, etc., any files from the hard drive. Users should back up files stored on the local computer to flash drives or CD-Rs. All users have a home directory on the network that will not be deleted during upgrades or transfers. The files in the home directory are backed up daily. E-mail information is stored on the server so this information will not be affected by changes made during an upgrade or replacement process.

Back to TopSoftware
Only software approved and installed by the Technology Support Center (TSC) will be supported and/or transferred when systems are upgraded or repaired.

Any software program that is not approved and does not have a license on file with the IT department will be removed.

To get software on the "approved" list, the individual must provide the (TSC) with a copy of the software, license information, and purchase information. After we receive the software and information, we will test the software to ensure it does not conflict with our network applications or other software installed on our systems. (Contact the TSC for more information about the evaluation process.)

Back to TopPrinters
Users will be able to install any printer that is available on campus and this includes color printers. Each user will need to set a default printer for their account. Only currently installed local printers on our inventory list will be supported.

Adding a Printer:

  1. Choose Start in the lower left hand corner
  2. Choose Devices and Printers
  3. Choose Add Printer near the top
  4. Select Add a network, wireless or Bluetooth printer
  5. Select The printer that I want isn't listed
  6. Select Find a printer in the directory, based on location or feature then click next
  7. Type printer name in Name: field and then click find now
  8. Select printer in the search results box and click OK
  9. It will automatically start to install the printer (may take a minute or two)
  10. Select next
  11. If you want the printer to be your default printer, then select box for the "default printer" option.
  12. Click the Finish button

Back to TopNetwork Usernames
Will be composed of the first digit of first name + 5 digits of last name (i.e. John Schmidt = jschmi)

If the username is duplicated with another, a number will be added: jschmi01

Back to TopE-Mail
The supported e-mail package is Outlook on PC/Mac or Entourage on Mac. You can also access your e-mail, through the Web access from a non-campus computer. You will need to set a Outlook password to use Web access. The Outlook Web Access (OWA) is the name of the web interface to access your e-mail account. The address of this server online is https://owa.roch.edu/owa Remember do not put a www in front of this address.

E-mail is for work-related communications. Never put anything in an e-mail message that you wouldn't want the whole world to see. Access to and use of e-mail is a privilege and should be treated as such by all users. Campus computers, networking services, including e-mail, may not be used for illegal or unauthorized purposes including, but not limited to, harassment; destruction of or damage to equipment, software, or data belonging to others; unauthorized copying of copyrighted materials; or the disruption or unauthorized monitoring of electronic communications. Using e-mail to participate in illegal acts is itself illegal and may be subject to prosecution by state and federal authorities. Use of e-mail for private business purposes unrelated to RCTC is unauthorized.

Statewide Policy: Appropriate Use of Electronic Communication and Technology: http://www.mnscu.edu/board/policy/522.html

E-Mail Address
The format will be for e-mail addresses is firstname.lastname@rctc.edu (i.e. john.schmidt@rctc.edu)

E-Mail Groups
The following e-mail groups are managed by ITS: UCR-ALL, RCTC-ALL. You can create your own personal e-mail groups. You can configure your e-mail groups to be shared with other individuals as you choose. If there is a need for a "large-scale" group for everyone to access, (i.e. Grounds and Safety group), a member of the group will be responsible for updates and maintenance of the group.

Non work E-mail
Statewide Policy: Appropriate Use of Electronic Communication and Technology: http://www.mnscu.edu/board/policy/522.html

Back to TopHome Directories (F:\ drive)
Users with our standard image will have a home directory on the network. This directory is limited to 150 MB by default. If more space is required contact the TSC and they can reassess your space requirements. It will be the responsibility of the user to remove files when the space limit is reached. Any software program in the home directory that is not approved or does not have a license on file with the IT department will be removed.

Temp Directory (L:\ drive)
The temp directory is for the sharing of files with other users on our network. The contents of this directory will be removed daily between midnight and 6AM.

Back to TopScreen Savers
A standard screen saver will be used on campus workstations. The screensaver will be activated after the computer is idle for 15 minutes. You will need to enter your network password to de-activate the screen saver. This is implemented to increase security on the workstations. If you share the computer with other faculty/staff, you are reminded to log out of the computer if you are leaving your office. Otherwise, others will not be able to unlock the screen saver. No other screen savers will be allowed.

If you need to lock your workstation before the 15 minutes, press Ctrl+Alt+Del and choose lock workstation.

Back to TopWorkstation Security
The screen saver will be activated after a system is idle for 15 minutes. Your network password will be required to de-activate the screen saver. If you need to lock your workstation before the 15 minutes, press Ctrl+Alt+Del and choose lock workstation.

Back to TopPasswords
Network passwords will expire every 180 days. You will be warned 30 days, 15 days and every day there after that you need to change your password. This coincides with the general MnSCU timeline for changing passwords. We suggest that you change them at the same time for your convenience. If you forget your network/ e-mail passwords, contact the computer Technology Support Center for assistance.

DO NOT write down your password and leave it in accessible location (i.e. under your keyboard, taped to your monitor or anywhere on your desk.) You are responsible for anything someone may do on your computer or the network when logged in using your account.

Passwords must be a minimum of 8 characters in length and can include any combination of numbers, letter and symbols. Your password should include special characters, as they are not easily guessed. Users are discouraged from using your name, title or something that other people know or can be easily guessed. Users should never share passwords with other employees. You cannot reuse previous passwords. The system will check your password for uniqueness by referencing dictionaries and username lists.

Back to TopMnSCU

Security
This includes getting access and password problems.
Access Problems
Information Technology Services will address problems getting into MnSCU, such as problems with the icon and connection problems
Within Program
Problems/questions regarding the internal workings of MnSCU should be addressed to the MnSCU Technology Support Center at 1(888) 345-0131 or 1(800) 818-8797.

Back to TopVirus Protection
All computers connected to the Network must have current virus protection installed and activated. Workstations with our standard image will automatically receive virus software updates as they become available, usually on a weekly basis.

Back to TopBackups
All user data on the servers is backed up every night.

Back to TopWork-study Students
Workstudy students must be given access to the computers that you wish them to log into. Please provide a list of student IDs that you would like to access your workstudy machines. If the students require access to a special application this information should be included with your requests. Please send these requests to the computer Technology Support Center at tech.help@rctc.edu

Back to TopNetwork Availability
The server/network will periodically not be available between the hours of 12:00 midnight and 7:00 am for maintenance and backups.

Back to TopShutting Down the Computer
Do not shut off the power on your computer.
Use the following procedure:

  • Click on the Start Button
  • Choose Shutdown
  • Then Choose “Restart”

When the login screen appears, you can turn off your monitor but leave the computer on.
This procedure is vital for updates and maintenance to workstations.

Back to TopAdditional policies can be found at the following web sites

Back to TopStudent Computer Labs
Questions or problems regarding the student computer labs should be directed to the Technology Support Center. The Technology Support Center is located in GL108. A TSC staff will be on duty to help with questions or problems. This Technology Support Center should be the first point of contact for any lab questions.

The Library Technology Center (LTC) is located on the 2nd floor of the Library on the UCR campus. This is an open computer lab equipped with the same software and equipment as the teaching labs. A student worker is on duty to help with questions or problems. The LTC is open:

Monday-Thursday 7:30 am - 10:00 pm
Friday 7:30 am - 4:30 pm
Saturday 9:00 am - 5:00 pm
Sunday 1:00 pm - 5:00 pm

(Hours do vary during the summer, holidays, and semester breaks)

There is also an open computer lab (LTC) on the Heintz Center Campus located in HA107. The lab is open

Monday-Thursday 8:00 am – 5:00 pm
Friday 8:00 am – 4:30 pm

Last Updated: October 25, 2013

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