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Options available for desktop computer support


Options available for desktop computer support

Option 1) Technology Support Center (TSC) supports the desktop computer.

  • TSC will load the campus image on the computer
  • Employee will have network access to:
    • File space (backed up)
    • Outlook e-mail client access
    • Automatic updates for application software including virus protection
    • Access to concurrently licensed software
    • Access to network printers
  • TSC can assist user using remote control access
  • New software will be loaded by TSC staff and tested to ensure it does not conflict with other software applications
  • Employees will test new software for application features and configuration options
  • Full hardware support - may involve temporary replacement of computer to facilitate repair
  • Software evaluation starts with TSC software environment evaluation and then proceeds to employee feature evaluation on their desktop computer.

Option 2) Employee supports their own desktop computer.

  • Computer is issued IP address
  • Employee has access to the Internet and IP printing
  • E-mail is accessed through a web browser
  • Employee is responsible for maintaining software licensing information sufficient to meet audit standards
  • All software installation and support is done by the employee
  • Concurrently licensed software is not available
  • Employee is responsible for contacting warranty and maintenance vendors for hardware support
  • TSC staff will not be available for technical support

Last Updated: April 30, 2014

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