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Error Reporting to the Technology Support Center

Error Reporting to the Technology Support Center

When we get a report that a computer “does not work” all we can do is look at the computer… if it powers up and logs in, it “works”.

Technology Support Reporting Tool

The Technology Support Reporting Tool is designed to make it easy and convenient for the RCTC community to report their computer problems.

When a problem occurs on a campus computer, users can click on the Technology Support Reporting Tool icon on the desktop (see below)

 

You can either search the knowledge base or submit a Technology Support work ticket.

 

 

When you click on "Submit a Ticket" it will then ask a series of questions you need to answer. Try and be as specific as possible with the issue to better help us resolve the problem. Once you submit the ticket you will receive an email that we have received the ticket. You will then be contacted by the next available technician regarding your issue.

Please note: During heavy peak times (ie. start of semester, end of semester) it may take a day or 2 for us to get back to you.

Users that require immediate assistance should still contact the Technology Support Center (TSC) at tech.help@rctc.edu or 536-5555

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(507) 285-7210 or 1‑800‑247‑1296
Rochester Community and Technical College
851 30th Ave SE :: Rochester, MN 55904-4999
Celebrating 100 years!    1915-2015    www.rctc.edu/100th
Rochester Community and Technical College, a member of Minnesota State.
RCTC is an affirmative action, equal opportunity educator and employer.
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