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Choose a HELP topic below:

1. I don't know my Stinger ID
2. I don't know my Password
3. I forgot my Password
4. Error message "invalid login information"
5. I've tried everything and still can't login!

Don’t know my Stinger ID….

Data privacy laws prevent us from giving out your Stinger ID via e-mail or telephone. Luckily there is a way to lookup your Stinger ID number on the web portal, so let's try that.

First, when you're on the login screen you should see 3 tabs across the top of that window; the first says "Login", the second "Lookup ID" and the third "Lookup Password". Click on the “Lookup ID” tab and you'll see that you can find your Stinger ID by entering your SSN and Password.

You already know your Password. It is pre-set to your birth date, but in YYMMDD order. Enter your SSN and Password and you should get your Stinger ID. Then go back to the login tab and login using your Stinger ID and PIN. You'll be prompted to change your Password the first time as a security measure. Your Password should be 8-20 characters long containing both letters and numbers and at least one symbol (example: !@#$%^&*). The password should not begin with zero, and should not be a simple sequence like 123456. The software will reject your Password until you create one that satisfies this criteria.

It sounds like a lot - but it should only take a few minutes to do.

Don’t know my Password …

STEP 1: The tricky thing about your Password is the sequence of the pre-set number. It is your birth date, but it is in YYMMDD order so that you begin with the YEAR you were born, then month, then day. Make sure you use two digits for each portion. For example, if you were born on October 7, 1981 your Password is pre-set to 811007.

STEP 2: Alright, now you tried your birth date in YYMMDD order, and it still does not work! It may be because the college does not have your birth date The next step is to try using the last 6 digits of your social security number (SSN). Only the last 6 digits.

STEP 3: Still not working, huh. Be calm, there are still a few things to try. Now we know that we have missing or wrong information in your student file. You now need to send us an e-mail and let somebody re-set your Password. You must include your full name and Stinger ID. You may include your birth date and/or social security number. E-mail Tech.help@rctc.edu and type in “Re-set Password ” in the subject line. Don’t forget to include your full name (the one on file with the college) and your Stinger ID, and birth date and ssn at your discretion.

I forgot my Password …

You now need to send us an e-mail and let somebody re-set your Password. You must include your full name and Stinger ID. You may include your birth date and/or social security number. E-mail Tech.help@rctc.edu and type in “Re-set Password ” in the subject line. Don’t forget to include your full name (the one on file with the college) and your Stinger ID, and birth date and ssn at your discretion.

Error message says “invalid login information”….

1. Start by reading the help sections above, titled “Don’t know my Stinger ID” and “Don’t know my Password ”.

2. You may have a password that includes character restrictions:

The following rules and restrictions apply to account passwords.

• Rules:
  • The password can have a maximum length of 16 characters.
    
  • Strong passwords are at least 8 characters long.
    
  • The password is case-sensitive.
    
  • The password can contain uppercase and lowercase letters, and numbers.
    
  • The password can contain the following ASCII text characters: ` ~ ! @ # $ % ^ & * ( ) _ + - = { } | [ ] \ : " ; ' < > ? , . /
    
• Restrictions. The password can't contain:
  
  • Spaces
    
  • Non-English characters
    
  • The alias part of the e-mail address. For example, if the e-mail address is user@contoso.edu, the password can't contain user. This restriction isn't case-sensitive, so USER or User can't be used in the password for user@contoso.edu.
    
  • Also, for Microsoft Live@edu, the password can’t contain the secret answer for the Windows Live security question, and the secret answer can’t contain the password. The Windows Live security question and secret answer are used to verify a user’s identity if the user forgets their password and tries to reset it.

3. You can't yet login to the system because you have not yet applied for admission to the college. If you recently submitted your application it may still be in the processing cycle, and you can check the website again in a day or two. If, however, you did not make a formal application for admission to the college you'll first need to do that. Learn more about applying for admission.

I’ve tried everything…

Call Technology Support at 507-536-5555 or e-mail Tech.help@rctc.edu and type in “Re-set Password ” in the subject line. Don’t forget to include your full name (the one on file with the college) and your Stinger ID, and birth date and ssn at your discretion.

Updated: April 16, 2013 9:13 PM