***IT Announcement: ISRS Outage and New Phishing Tool

Greeting RCTC Students,

Please note: There will be an ISRS outage this week for maintenance of eServices systems affecting access for course registrations, drops, waiting listings, degree audit reports, financial aid, grades, etc. until after Sunday 9/22/19 6pm.

On another topic – The system office will be making a New Email Phishing reporting tool available in Outlook on Oct. 1, 2019.

Impact Change: instead of forwarding the original phishing email message to phish@minnstate.edu, end users will now be using the “Report Phishing Messages” button in Outlook (see following instructions from the system office).

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By using this button, you are helping the Minnesota State Information Security, Risk, and Compliance Team more rapidly identify dangerous attacks and automate the cleanup process.

The process of flagging a suspicious email is very simple, keeping in mind that each version of Outlook may look slightly different:

  1. While viewing the message, select the “Report Message” option from the Outlook ribbon
  2. Select the appropriate option (Junk, Phishing, etc.)

If you receive phishing or even junk email in your inbox, please use the Report Message add-in to identify the message to help improve our email filters.

JUNK: Junk mail, sometimes referred to as Spam, is typically unsolicited, of a commercial nature (e.g. advertising), and usually sent in bulk. These messages may be treated similar to the way we would treat the garbage we get in our snail mail and can simply be deleted. Some of the protections in Office365 help identify as Junk and put them in your Junk folder, so items already there do not need to be reported. We generally discourage users from even opening messages in their Junk folder. If the user is absolutely certain that a message has been incorrectly classified as Junk, they can: highlight the message, click on Report message, then select Not Junk to move the item back to their Inbox and help “tune” the Office365 Junk filters.

PHISH: While they can be similar to SPAM, phish messages also carry a heavy dose of malicious intent – attempting to collect information from Internet users, to be used for illicit purposes (such as potential identity theft, embarrassment, ruined reputations and harassment, disrupted operations of accounts, compromise of brand integrity for businesses and loss of data, spread of malware, or theft of intellectual property.)

Example of how the Report Message button may appear:

NOTE:  During initial rollout, the Report Message button will trickle out to all users. All users will be required to restart the Outlook application in order to utilize all of Report Message button features.

Thank you.

Technology Support Center

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IT Service Alerts and Updates are announcements sent to the Campus Community concerning potential or existing technology-related issues. Please communicate your questions or concerns to the Technology Support Center via: email: tech.help@rctc.edu

 

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