{"id":2875,"date":"2017-12-09T10:21:13","date_gmt":"2017-12-09T16:21:13","guid":{"rendered":"https:\/\/rctc.edu\/echo\/?p=2875"},"modified":"2025-02-13T10:53:19","modified_gmt":"2025-02-13T16:53:19","slug":"weve-finally-found-the-complaints-department-and-theyre-glad-to-see-you","status":"publish","type":"post","link":"https:\/\/www.rctc.edu\/echo\/weve-finally-found-the-complaints-department-and-theyre-glad-to-see-you\/","title":{"rendered":"We’ve (finally) found the Complaints Department, and they’re glad to see you"},"content":{"rendered":"

By Lydia Hansen
\n<\/b>Editor-in-Chief
\n<\/span><\/p>\n

Ever been told to \u201csave it for the Complaints Department?\u201d only to realize that there isn\u2019t one? It\u2019s frustrating. But it doesn\u2019t have to be. RCTC not only has a Complaints Department, but it\u2019s also highly accessible.<\/p>\n

RCTC has multiple procedures in place which allow individuals to express any suggestions or concerns they have about issues relating to the college.<\/p>\n

Informal complaints can be filed electronically through the RCTC website at www.rctc.edu\/studentaffairs\/complaint-procedure.html. Contact information for the individual expressing the complaint is required along with short answers to questions describing the issue, any steps taken to resolve it, and a proposed potential solution. Additionally, the form allows for the attachment of photos or video to provide further information in regards to the concern being expressed.<\/p>\n

\"Jeanne

Jeanne Wilson<\/p><\/div>\n

Submitted complaint forms are reviewed and discussed with the appropriate RCTC staff or faculty members and their supervisors. Jeanne Wilson, executive assistant to the Vice President of Student Affairs and Enrollment Management directly supervises this process. Records of complaints are kept, which she says allows administration to track trends.<\/p>\n

\u201cWe can document complaints and how they were resolved, so we can see if there\u2019s a bigger issue involved,\u201d Wilson explained. This allows for more targeted and effective solutions to be proposed.<\/p>\n

Not interested in filing a complaint but still want to make a comment and have it heard? Fill out a comment card online at https:\/\/www.rctc.edu\/commentcard\/. Submitted comments will be similarly reviewed and taken under consideration by the appropriate departments.<\/p>\n

If the issue is not resolved through informal complaint procedures, RCTC policy 3.8 allows these issues to be advanced to a formal grievance procedure. Wilson explained that this procedure is for when a student feels a policy has been broken or violated in some way that the informal policy cannot resolve.<\/p>\n

Any RCTC student has the right to seek remedy through the student grievance process. However, students are encouraged to settle disputes via the available informal means (complaints form or comment cards) before filing a formal grievance.<\/p>\n

\u201cWe want our students to have a voice and feel that if they\u2019ve been wronged, they can get a resolution,\u201d Wilson said. \u201cThey might not always get the answer they\u2019re looking for, but the point is to address the issue and hopefully make both sides happy.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"

RCTC has multiple procedures in place which allow individuals to express any suggestions or concerns they have about issues relating to the college. “We want our students to have a voice and feel that if they’ve been wronged, they can get a resolution.”<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_members_access_role":[],"_members_access_error":""},"categories":[51],"tags":[],"class_list":["post-2875","post","type-post","status-publish","format-standard","hentry","category-news"],"_links":{"self":[{"href":"https:\/\/www.rctc.edu\/echo\/wp-json\/wp\/v2\/posts\/2875","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.rctc.edu\/echo\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.rctc.edu\/echo\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.rctc.edu\/echo\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.rctc.edu\/echo\/wp-json\/wp\/v2\/comments?post=2875"}],"version-history":[{"count":0,"href":"https:\/\/www.rctc.edu\/echo\/wp-json\/wp\/v2\/posts\/2875\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.rctc.edu\/echo\/wp-json\/wp\/v2\/media?parent=2875"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.rctc.edu\/echo\/wp-json\/wp\/v2\/categories?post=2875"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.rctc.edu\/echo\/wp-json\/wp\/v2\/tags?post=2875"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}