
{"id":690,"date":"2016-11-07T12:00:36","date_gmt":"2016-11-07T18:00:36","guid":{"rendered":"https:\/\/rctc.edu\/echo\/?p=690"},"modified":"2018-10-31T20:14:36","modified_gmt":"2018-10-31T20:14:36","slug":"making-a-connection-with-the-customer","status":"publish","type":"post","link":"https:\/\/www.rctc.edu\/echo\/making-a-connection-with-the-customer\/","title":{"rendered":"Making a connection with the customer&#8217;: Student says success  is about relationships"},"content":{"rendered":"<p><b>By Lydia Hansen<\/b><\/p>\n<p>Staff Writer<\/p>\n<p>lydia.hansen1961@mb.rctc.edu<\/p>\n<p>With the cost of education on the rise, many students find it necessary to make time in their already busy schedules for a job.<\/p>\n<p>Some apply for work-study positions here at RCTC, or gain on-the-job experience through an internship. But for the majority of student workers, employment takes the form of one or more part-time jobs in any number of places.<\/p>\n<p>Nana Kyei-Baffour is just one of those many students who make time in their lives to hold down a job, but she\u2019s no slouch about it. For the past 16 months, she\u2019s worked as a sales associate at the Macy\u2019s store in Rochester\u2019s Apache Mall. Because of her class schedule, she gets mainly weekend hours, but still puts in an average of 20 hours per week -and somehow manages to do her homework, too.<\/p>\n<p>As a full-time student, she says \u201cIt really helps working weekends because I can focus on school during the weekday.\u201d<\/p>\n<p>Although as a student her working hours are limited, the time she spends on the job is definitely devoted to her responsibilities.<\/p>\n<p>\u201cMy job is to serve the customer to the best of my ability,\u201d Kyei-Baffour explained.<\/p>\n<p>She works both at the register and on the floor and interacts with customers in different roles that require her to tailor her service to their specific needs.<\/p>\n<p>\u201cCustomers will ask my opinion on if certain clothing items go together,\u201d she said, \u201cand if a customer is looking for a certain size or color, I check to see if we have it.\u201d<\/p>\n<p>Every day presents a new set of challenges, but she says \u201cit\u2019s something I enjoy because I am taking a step into my career choice.\u201d<\/p>\n<p>Kyei-Baffour has almost completed her associate\u2019s degree and plans to transfer to a four-year college this spring to finish with a bachelor\u2019s degree in fashion marketing. Her Macy\u2019s job experience has helped her become familiar with this field. She\u2019s learned how crucial it is to advertise and market the products that appeal to target audiences.<\/p>\n<p>\u201cIt\u2019s more than just selling clothes,\u201d she said. \u201cIt\u2019s making a connection with the customer.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"<p>By Lydia Hansen Staff Writer lydia.hansen1961@mb.rctc.edu With the cost of education on the rise, many students find it necessary to make time in their already busy schedules for a job. Some apply for work-study positions here at RCTC, or gain on-the-job experience through an internship. But for the majority of student workers, employment takes the [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_members_access_role":[],"_members_access_error":""},"categories":[48],"tags":[],"class_list":["post-690","post","type-post","status-publish","format-standard","hentry","category-campus"],"_links":{"self":[{"href":"https:\/\/www.rctc.edu\/echo\/wp-json\/wp\/v2\/posts\/690","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.rctc.edu\/echo\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.rctc.edu\/echo\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.rctc.edu\/echo\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.rctc.edu\/echo\/wp-json\/wp\/v2\/comments?post=690"}],"version-history":[{"count":0,"href":"https:\/\/www.rctc.edu\/echo\/wp-json\/wp\/v2\/posts\/690\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.rctc.edu\/echo\/wp-json\/wp\/v2\/media?parent=690"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.rctc.edu\/echo\/wp-json\/wp\/v2\/categories?post=690"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.rctc.edu\/echo\/wp-json\/wp\/v2\/tags?post=690"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}