Administrative Office Professional Diploma

Program Overview:

This program will prepare students for employment as Administrative Office Professionals. Students will develop technology and critical thinking skills crucial to ensuring organization success. They will learn to provide critical support to organization leaders such as administrators, executives, and managers by keeping current on the 3 T’s: Terminology, Trends, and Technology. Students in this program will be trained to manage multiple calendars and schedules, provide professional service to all internal and external stakeholders, and research innovative and emerging technologies to maintain an efficient office environment.

Program Outcomes:

Upon completion of the Administrative Office Professional program at RCTC, students will achieve the following outcomes:

• Key at a speed rate of 45 GWPM with minimal errors.
• Exhibit professionalism and effective customer service skills in writing and verbal communication with stakeholders.
• Identify, analyze, and resolve current workplace issues and future needs by utilizing critical thinking skills, current software applications, and emerging technology.
• Create, format, and proofread business documents using correct business English.

Career Opportunities:

Job opportunities may be available in large and small offices in a wide array of industries: Educational Services and Institutions, Professional, Scientific, and Technical Services, Trades and Industry, Administrative and Support Services, and Healthcare Institutions.

Career related to Administrative Office Professional are: Administrative Assistant, Office Assistant, Administrative Secretary, Executive Assistant, Administrative Support Assistant (ASA), and Office Manager.

Additional Information:

Students entering this program must be proficient in keyboarding skills at a minimum of 35 gross words per minute (GWPM). Students not meeting this requirement should enroll in AOP1020 Keyboarding I as an elective course. Your wpm will be assessed within the first week of enrollment in AOP 1030, Keyboarding II.

ADMINISTRATIVE OFFICE PROFESSIONAL DIPLOMA

MINNESOTA TRANSFER CURRICULUM (MnTC)/GENERAL REQUIREMENTS (3 CREDITS)

GOAL 1: COMMUNICATION (3 CREDITS)

• ENGL 1109 – Introduction to Professional and Technical Communication (3 cr) OR ENGL 1117 – Reading and Writing Critically I (4cr)

PROGRAM CORE REQUIREMENTS (22 CREDITS)

• AOP 1030 – Keyboarding II (3 cr)
• AOP 2220 – Business Communications (3 cr)
• AOP 2270 – Integrated Office Procedures (3 cr)
• AOP 2350 – Microsoft Business Applications (3 cr)
• AOP 2614 – Customer Relations Management (3 cr)
• AOP 2617 – Microsoft Outlook and Meeting Planning (3 cr)
• AOP 2622 – Multimedia and Collaborative Technology (3 cr)
• AOP 2870 – Employment Strategies I (1 cr)

ELECTIVES (6 CREDITS)

RECOMMENDED COURSE SEQUENCES

FULL-TIME

• Semester 1 (15 CREDITS): ENGL 1109 OR ENGL 1117, AOP 1030, AOP 2350, AOP 2622
• Semester 2 (16 CREDITS): AOP 2220, AOP 2270, AOP 2614, AOP 2617, AOP 2870, Electives

PART-TIME

• Semester 1 (6 CREDITS): ENGL 1109 OR ENGL 1117, AOP 1030
• Semester 2 (9 CREDITS): AOP 2350, AOP 2622, Elective
• Semester 3 (6 CREDITS): AOP 2220, AOP 2270
• Semester 4 (6 CREDITS): AOP 2614, AOP 2617
• Semester 5 (6 CREDITS): AOP 2870, Elective

Course descriptions can be found at: RCTC course descriptions