Multi-Factor Authentication

What is multi-factor authentication (MFA)?

Multi-factor authentication is an additional security measure which helps protect your Microsoft Office365 account. MFA creates layered protection requiring users to sign in using more than one method, which helps keep RCTC systems secure and helps prevent cybercriminals from gaining access to your personal information.

MFA Enrollment Instructions

1) Install the Microsoft Authenticator App on SmartPhone

The best and easiest solution is to configure “Microsoft Authenticator” if your cellphone supports it. Once configured, it’ll allow you just to tap “Approve” or “Reject” on your cellphone rather than needing to copy codes from your cellphone to whichever device you’re signing in to.

    1. Microsoft Authenticator Android phone App
    2. Microsoft Authenticator iOS iPhone App

2) Configure Options in Microsoft Authenticator

Before or after MFA is enabled on your account you can configure the way MFA works by going to https://aka.ms/mfasetup.

    • We suggest going to https://aka.ms/mfasetup on a device which isn’t your cellphone as it’ll make the configuration process easier.
    • Please setup multiple MFA options in case you have issues with one type.
    • Please only configure options which you’ll be able to access when signing into your account.

3) Configure Multi-Factor Authentication (MFA) at Login

Once MFA is enabled, if you haven’t configured your MFA options via https://aka.ms/mfasetup  you’ll be prompted to configure them at your next login to Microsoft 365 services (Outlook, Teams, Word, etc). Below you’ll find annotated screenshots of the guided MFA configuration process.

  1. This is the normal screen for logging into Minnesota State Microsoft365 services:
  2. After entering your StarID credentials, if you see “More information required”, it means you need to configure your Multi-Factor Authentication (MFA) settings:
  3. We suggest that you configure the Microsoft Authenticator mobile app if your cellphone is app capable. If your cellphone isn’t app capable, please continue with the default “Authentication Phone” option:
  4. Select “Receive notifications for verification” and click the blue “Set up” button:
  5. This step is the reason we suggest setting up your MFA from a device which isn’t your cellphone. Configuration is much easier if you can scan the QR code with your phone. Otherwise, you can manually configure it using the “Code” and “URL” displayed below the QR code:
  6. Once configured, the web browser will display this screen. Select “Next” to verify and test your Microsoft Authenticator configuration:
  7. Once verified you’re all set! Your MFA is configured:

Frequently Asked Questions

What if I don’t have a cell phone?
Using a personal cell phone definitely makes multi-factor authentication more convenient. If you don’t have a cell phone, please submit a ticket to tech.help@rctc.edu and we’ll work through the options.

I think I broke my Multi-Factor Authentication (MFA)! What do I do?
Please send an e-mail to tech.help@rctc.edu or call our helpdesk at 507-536-5555. They’ll be able to help resolve the issue.

I just enabled MFA and I’m getting lots of text notifications. Is something wrong?
The first day you’ll be prompted often, as all of the Office365 services tied to your device will need to sign back in.

Didn’t I already enable MFA?
Other Minnesota State campuses have already completed their MFA projects. If you’ve enabled MFA with another Minnesota State campus you won’t need to do it again.

What if I change my cell phone number or get a new cell phone?
If your cell phone number isn’t changing you’ll still receive texted MFA codes. You would need to setup the authenticator app again on a new phone.

How often will I be prompted to do MFA?
If you’re using the same device you’ll be prompted to do MFA authentication infrequently. When you sign into a new device, or clear your browser cookies, you’ll be prompted for MFA authentication.

What if I get a text code or authenticator app alert and I haven’t logged in?
Do NOT just click approve! This likely means someone is trying to access your account, and it isn’t you. Please submit a ticket to tech.help@rctc.edu and we’ll help.

Does the Microsoft Authenticator app share private data?
The app only receives codes relating to MFA. There is no private data being sent back to Microsoft or Minnesota State when using the app.

I’m a Minnesota State employee and I’m concerned about Minnesota State policy 5.22.2 Cellular and Other Mobile Computing Devices. Does enrollment in MFA on my personal mobile phone expose my personal data?
No, installing the Microsoft Authenticator app does not cause your device to share potentially private data, so this policy would not apply.​