Technology Support Center

Submit a Technology Support by E-mail to:  tech.help@rctc.edu

Staff HelpDesk Access

For technology support, give as many details as possible including:

  • Name
  • Email
  • Phone Number
  • Type of device
  • Operating system
  • Software used
  • Browser
  • Web address
  • Location
  • Computer/user name

The Technology Support Center (TSC) is a unified, one stop support area for Rochester Community and Technical College and University Center Rochester.

The TSC supports classroom technology, computer and mobile devices (Smartphones and iPads), login help, Wifi services, software support, printing issues, classroom technology assistance, basic phone support, and digital equipment checkout items, and provides traditional Media and Audio/Visual Services, as well as supplies. See the complete listing of TSC checkout items, supplies, and services.

Contact Information:

  • The Technology Support Center (TSC) is located in Goddard Library GL100.
  • Phone: 507-536-5555, 1-800-247-1296 / TTY Relay 1-800-627-3529
  • E-mail: tech.help@rctc.edu

Hours:

Semester Hours:
7:30 am-9:00 pm – Mon-Thurs
7:30 am-4:30 pm – Fri
7:30 am-4:30 pm – Sat

Semester Break:
Hours may vary

Summer Hours:
7:30 am-8:00 pm – Mon-Thurs
7:30 am-4:30 pm – Fri
7:30 am-4:30 pm – Sat


Note: Summer Hours and Semester break hours may vary, please contact us for these hours of operation.

 

Other TSC Supplies and Services:

Technology Support Center Checkout Items:

(Please note: These check out items are for
academic purposes only)

Barcode Scanners
Boom Boxes
Cassette Recorders
Digital Video Cameras
Digital AV Adapter with HDMI connectivity (Apple
devices)
Easels
Extension Cords
Firewire Cables
Flip Chart Stands
Label Makers
Laptops-Long (by reservation) and Short Term
iPads
Laser Pointers
LCD-Projectors-Long and Short Term
Light Kits
Microphones (Lavs, Boom student only)
PA system on stick – Speaker on a stick
Portable Computer Cart
Portable LCD TV Carts
Portable Projection Screens
Portable Speakers
Portable Camera Carts
Portable Overhead Projectors
RF Slid Controllers (PowerPoint Remote Controls)
Sign Holders
Slide Projectors
Speaker Phone
Toa Portable PA
Tripods
16-pin VGA adapter (Apple devices)

Technology Support Center Supplies/Services:

(Please note: There are charge-backs for some
supplies and services.)

Blank CDs/DVDs and cases
Duplication/Bulk Duplication of CDs/DVDs
USB Jump/Flash Drives
Overhead Projector Transparencies
Faxing
Laminating
Foam Board
Banner/Poster color printing
Batteries
Televised Broadcast Recording
Headphones
Editing (Linear and non-Linear)
Cordless Mice
Mini DVs
Network Cables