Job Responsibilities
- Greet students warmly and promptly.
- Monitor and enforce the computer sign-in/out process to ensure accurate data collection.
- Make students feel welcome in the ASC.
- Explain ASC guidelines, schedules, and services.
- Answer student questions and direct them to the appropriate tutor.
- Assist students with technology tasks like scheduling ASC appointments, printing, accessing D2L, RCTC email, Tutor.com.
- Answer the telephone.
- Keep the area neat and organized.
Performance Expectations
The ASC receptionists are expected to adhere to RCTC values and mission, communicate professionally, be approachable and attentive to student and staff needs and requests, respect all people, encourage and embrace collaboration, and work to foster a welcoming environment.
Professionalism:
- Consistently maintain a welcoming and helpful attitude in all interactions.
- Demonstrate awareness of room activity and student needs.
- Maintain a tidy and organized work environment. Push in chairs, clean tables/computers/reception desk as needed. Report issues to your lead worker as needed.
- Limit use of personal devices during work hours; avoid personal calls, texting, or using social media.
- Refrain from inviting friends to visit during your shift.
- Dress appropriately for a professional office setting.
Additional Notes
- Complete student worker training when assigned.
- Communicate any schedule changes to your lead worker in advance.
- Submit your payroll forms to gain access to eTime through e-Services (Student Employment).
- All hours must be recorded on eTime the day they are worked: https://www.rctc.edu/eservices/
- You are entitled to a 15-minute break for every four consecutive hours worked.
Performance Review
Students are eligible for a wage increase after they have worked 200 hours and based on performance evaluation. The area supervisor will assess the student employee’s performance, work attendance and attitude as it relates to the job tasks, RCTC values, service attributes, core outcomes, and interaction with students, staff, and visitors.