Job Responsibilities
- Pleasantly and promptly greet students and guide them to the right person – make them feel welcome. Guide students to other departments when required. Strong English skills are required as much of the job includes answering phones
and making appointments at the front - Maintain student Some examples of this would be not discussing students or their situations outside work, not discussing student information with others who have not signed a release of information.
- Make appointments for students by phone and in person at the front
- Direct students to the appropriate staff
- Photocopy and file documents as requested by staff
- Deliver and pick up mail from the mailroom by 2:30 each
- Provide computer assistance to students at student use
Performance Expectations
The assistant’s first responsibility is to greet students and make them feel welcome. A second responsibility is to help the Counseling/Advising office to run smoothly. Take the initiative to stay busy in support of the office. When uncertain as to what needs to be done ask, ask, ask. This also means keeping eyes and ears open, being aware of what the staff is doing, and keeping up with phone calls. You may also have to answer questions, refer students to other resources or campus services, or even call campus security if a staff member requests it or an emergency arises. Also keep in mind that student confidentiality MUST be maintained.
Other Details
- Schedule changes must be communicated to the supervisor or lead
- You may take a fifteen-minute break for every four consecutive hours you
- Limit time spent making personal phone calls, text messaging, Facebook, etc. preferably these should be handled while off- Please refrain from playing games and watching TV or movies online during work hours.
- To help maintain professionalism, avoid inviting friends to drop by and see you while you are
- Refer friends to an advisor for help with complicated issues.
- Please dress neatly and suitably for office
- Keep the work area tidy and Shred confidential “trash” daily.
Additional Notes
- Complete student worker training when assigned.
- Communicate any schedule changes to your lead worker in advance.
- Submit your payroll forms to gain access to eTime through e-Services (Student Employment).
- All hours must be recorded on eTime the day they are worked: https://www.rctc.edu/eservices/
- You are entitled to a 15-minute break for every four consecutive hours worked.
Performance Review
Students are eligible for a wage increase after they have worked 200 hours and based on performance evaluation. The area supervisor will assess the student employee’s performance, work attendance and attitude as it relates to the job tasks, RCTC values, service attributes, core outcomes, and interaction with students, staff, and visitors.