Job Responsibilities
IN PERSON – ON CAMPUS
The vision of the Welcome and One Stop Center is to provide a universal space for students and visitors to receive information and complete all enrollment processes in one location. The Welcome and One Stop Center, located in current Welcome Center, would be primary location for students to conduct business and complete processes. Students working in this area would be highly trained to triage and answer questions regarding:
- Assist in monitoring the beeline! (app/kiosk) to ensure timely service and reduce wait times.
- Application, placement, and Orientation/Registration Processes
- Financial Aid Processes
- Assisting with Advising Appointments
- Collecting paperwork/documentation
- Updating student information (major, address, etc.)
Duties include, but are not limited to:
- Greet all stakeholders and visitors- make them feel welcome to campus and the space.
- Work with stakeholders and visitors to join the beeline! (app/kiosk) to ensure timely service and reduce wait times.
- Assist Welcome and One Stop Staff with triaging student needs and answering questions in all student services areas, such as admissions, financial aid, records/enrollment, registration.
- Collect paperwork from students/stakeholders as necessary.
- Assist any students/visitors/stakeholders with campus directions and services, such as completing the online application for admission.
- Assist with office events including Campus Preview Day and Orientation & Registration Sessions.
- Communicate with Welcome and One Stop Center staff and other Student Services staff as necessary.
- Answer incoming phone calls, retrieve voicemail messages, and return phone calls.
- Provide lunch coverage as needed.
- Assist other student services offices with customer service and office duties as needed.
- Student confidentiality MUST be maintained. Some examples of this would be not discussing student or their situation outside work, discussing student information with others who have not signed a release of information.
- Provide campus tours as a back-up (or in addition) to the normally scheduled Student Ambassadors during busy tour times.
Performance Expectations
The Student Specialist’s first responsibility is to greet stakeholders and appropriately triage services needed. A second responsibility is to assist Welcome and One Stop Center staff with processes. Take the initiative to stay busy. When uncertain as to what needs to be done — ask, ask, ask. This also means keeping eyes and ears open, being aware of what the staff is doing, and keeping up with phone calls. You may also have to answer questions, refer students to other resources or campus services, or even call campus security if a staff member requests it or an emergency arises. Personal devices are limited to work-related tasks only. Also keep in mind that student confidentiality MUST be maintained. There is to be no food at workstations. All breaks must be taken away from workstations. Refrain from inviting friends to visit during your shift.
Additional Notes
- Complete student worker training when assigned.
- Communicate any schedule changes to your lead worker in advance.
- Submit your payroll forms to gain access to eTime through e-Services (Student Employment).
- All hours must be recorded on eTime the day they are worked: https://www.rctc.edu/eservices/
- You are entitled to a 15-minute break for every four consecutive hours worked.
Performance Review
Students are eligible for a wage increase after they have worked 200 hours and based on performance evaluation. The area supervisor will assess the student employee’s performance, work attendance and attitude as it relates to the job tasks, RCTC values, service attributes, core outcomes, and interaction with students, staff, and visitors.