Job Responsibilities
IN PERSON – ON CAMPUS
The Information Desk Specialist is to serve as a positive representative of the College and provide initial contact and support to students, visitors, and staff. The main role of the position is to welcome all that enter and direct individuals to the locations or services they need.
Duties include, but are not limited to:
- Assist all stakeholders and visitors to join the beeline! (app/kiosk) to ensure timely service and reduce wait times.
- Greet all stakeholders and visitors- make them feel welcome to campus and the space.
- Communicate with Welcome and One Stop Center staff and other Student Services staff, as necessary.
- Assist other student services offices with customer service and office tasks as needed.
- Date-stamp posters, with staff approval, for stakeholders and visitors to display on RCTC community bulletin boards.
- Student confidentiality MUST be maintained. Some examples of this would be not discussing student or their situation outside work or discussing student information with others who have not signed a release of information.
Performance Expectations
The Information Desk Specialist’s first responsibility is to greet stakeholders in a welcoming way and to be aware of the services and events taking place on campus so that they may direct students, staff, and visitors as needed. The expectation is that the Information Desk Specialist will follow Service Standards of the College to provide exemplary service to all that enter. The Information Desk Specialist will collaborate with Security and Student Affairs staff to perform their duties effectively. Personal devices are limited to work-related tasks only. There is to be no food at workstations. All breaks must be taken away from workstations. Refrain from inviting friends to visit during your shift.
Additional Notes
- Complete student worker training when assigned.
- Communicate any schedule changes to your lead worker in advance.
- Submit your payroll forms to gain access to eTime through e-Services (Student Employment).
- All hours must be recorded on eTime the day they are worked: https://www.rctc.edu/eservices/
- You are entitled to a 15-minute break for every four consecutive hours worked.
Performance Review
Students are eligible for a wage increase after they have worked 200 hours and based on performance evaluation. The area supervisor will assess the student employee’s performance, work attendance and attitude as it relates to the job tasks, RCTC values, service attributes, core outcomes, and interaction with students, staff, and visitors.