Job Responsibilities
Student Academic Coaches provide academic support through the Academic Success Center (ASC), helping students strengthen their understanding of course materials, improve study strategies, and build confidence in their learning. Candidates should demonstrate subject expertise, clear and respectful communication, and a genuine interest in helping fellow students learn. The role includes managing time effectively, communicating responsibly, and contributing to a welcoming and inclusive environment. The ability to work collaboratively with peers and ASC staff is essential.
Student Academic Coaches will primarily provide in-person support through drop-in sessions, with online tutoring available based on ASC needs and tutor readiness. To be considered, students must have earned a grade of B or higher in CS 2243 for computer science, a grade of B or higher in MATH 1117 for math and have passed the science course(s) they wish to tutor.
Responsibilities:
- Welcome students, respond to academic questions, and record tutoring sessions.
- Use questions, examples, and conversation to guide students through course content.
- Participate in ASC events, including study sessions, practicums, and social events.
- Assist students efficiently and equitably, providing timely academic support.
- Refer students to ASC staff when their needs go beyond tutoring or require specialized assistance.
- Complete all required tutor training sessions, attend performance reviews, and participate in team meetings.
- Coordinate with other tutors and ASC staff to enhance support strategies.
- Help maintain a clean and organized tutoring space.
Performance Expectations
Student Academic Coaches are expected to represent the values of RCTC by supporting students respectfully, working cooperatively with staff and peers, and contributing to a positive and inclusive learning environment.
Professionalism:
- Maintain a friendly and approachable demeanor.
- Keep tutoring areas neat push in chairs, straighten materials, clean tables/computers, and report issues to ASC staff.
- Limit the use of personal devices during work hours; avoid texting, social media, or personal calls.
- Refrain from inviting friends to visit during your shift.
- We encourage professional dress attire for an academic setting.
Communication & Collaboration:
- Communicate clearly and professionally with students, peers, and ASC staff.
- Cooperate with fellow tutors to ensure consistent support.
- Ask ASC staff for guidance when faced with questions or situations outside your scope.
Time Management & Responsibility:
- Arrive on time and be prepared for your shift.
- Monitor student flow and adjust your approach to ensure all students receive fair and responsive assistance.
- Communicate schedule changes to ASC staff in advance to ensure coverage and continuity.
- Record tutoring sessions in WCOnline and complete a client report form.
- Accurately record hours and submit timesheets according to student employment guidelines.
- You are entitled to a 15-minute break for every four consecutive hours worked.
Respect & Environment:
- Demonstrate consideration and inclusivity in all interactions.
- Model academic integrity and a positive attitude toward learning.
Additional Notes
- Complete student worker training when assigned.
- Communicate any schedule changes to your lead worker in advance.
- Submit your payroll forms to gain access to eTime through e-Services (Student Employment).
- All hours must be recorded on eTime the day they are worked: https://www.rctc.edu/eservices/
- You are entitled to a 15-minute break for every four consecutive hours worked.
Performance Review
Students are eligible for a wage increase after they have worked 200 hours and based on performance evaluation. The area supervisor will assess the student employee’s performance, work attendance and attitude as it relates to the job tasks, RCTC values, service attributes, core outcomes, and interaction with students, staff, and visitors.