General Complaint Procedure
Any individual may express a concern/complaint about a behavior, decision or action on a College issue, and is encouraged to discuss the concern directly with the employee(s) for which they have the concern, and/or the supervisor to whom the employee(s) report(s).
If a student has a general complaint regarding a class (its operation, procedures and rules, dynamics, personal relations, etc.), they are encouraged to visit first with the instructor about his/her complaint.
If a student is not willing to talk to the instructor or has talked to the instructor without satisfaction, the student may complete the Complaint Form.
Complaints that are not resolved through this informal process may advance to the grievance process (RCTC Policy 3.8) if it involves application of a specific provision of a system or College policy/procedure.
Formal Grievance Process
A student wishing to file a grievance must do so in writing using the Student Grievance Form obtained from the Office of Vice President of Academic Affairs (SS218) or the Office of the Vice President of Student Affairs (SS208).
Grade Appeal Process
A student wishing to file a Grade Appeal on a final class grade must follow the procedures outlined in the Grade Appeal Policy.
Grade appeals should only be filed in cases where the grading requirements outlined in the syllabus have not been properly applied (i.e., an error has occurred) or have been applied arbitrarily. Grade appeals are not intended to address general grading concerns that occurred throughout the semester.
Concerns related to individual assignments or exam grades should be discussed with the instructor promptly during the term.